With telecommunications companies offering up a multitude of products and services including cable television, Internet access, land lines and cellular phones, they are looking for cost-effective ways to streamline the billing process, improve customer service and maintain 24/7 operation.

DataMirror’s real-time data integration, data protection and event detection solutions help telecom companies manage high volumes of data and ensure business systems are continuously in sync to gain real-time visibility into mission-critical applications. When accurate information flows in real time to different regions, departments, and business units, employees have a consistent view of customer information for accurate reporting consolidated billing and improved customer service. By synchronizing real-time information to a customer service portal, organizations can reduce customer service costs. And by mirroring data from a primary system to a secondary system in real time, users can continue to access their critical applications in the event of planned or unplanned downtime.

DataMirror's real-time solutions can help you:

• detecting key transactions in large billing systems and packaging and delivering them to a CRM application without impacting the performance of mission-critical applications 
• consolidating customer-related data in real time and then distributing it across multiple regions, departments and business units 
• mirroring transactions from a primary to a secondary system so customers can continue to access their accounts and order products and services despite system maintenance or failure

• keep billing systems running at peak performance
• generating additional revenue by monitoring account information and reacting proactively
• activating accounts faster for better customer service